Refund Policy

Village Green Wholefood Limited

VILLAGE GREEN WHOLEFOOD LIMITED

Last updated: 2026

This Refund Policy explains how refunds and returns are handled for purchases made on our website.

1. GENERAL PRINCIPLE

We aim to ensure all customers receive high-quality natural food products delivered in good condition.

Refunds are considered fairly and in accordance with UK consumer protection standards.

2. ELIGIBILITY FOR REFUND

You may be eligible for a refund if:

  • You received the wrong item
  • The item arrived damaged
  • The product is defective upon arrival
  • The order was not fulfilled correctly

All refund requests must be submitted within 14 days of delivery.

3. NON-REFUNDABLE ITEMS

Due to the nature of food products, we cannot accept returns or issue refunds for:

  • Opened food items
  • Products not in original packaging
  • Items damaged after delivery due to improper storage
  • Items returned without prior approval

4. FOOD SAFETY RESTRICTIONS

For hygiene and food safety reasons, returned food products must remain:

  • Unopened
  • Sealed
  • In original condition

We reserve the right to reject any return that does not meet these conditions.

5. REFUND PROCESS

If your refund request is approved:

  1. We will confirm approval via email
  2. Refund will be processed back to the original payment method
  3. Processing time is typically 5–10 business days

6. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect:

Please contact us within 48 hours of delivery with:

  • Order number
  • Description of issue
  • Photo evidence (if applicable)

We may offer:

  • Replacement
  • Partial refund
  • Full refund (depending on case review)

7. ORDER CANCELLATION

Orders can only be cancelled before they are processed or dispatched.

Once an order has entered processing, cancellation may not be possible.

8. SHIPPING COST REFUNDS

Shipping costs are:

  • Refunded only if the error is on our side (wrong/damaged item)
  • Not refunded for customer-related issues (incorrect address, missed delivery, etc.)

9. LATE OR MISSING REFUNDS

If you have not received your refund after 10 business days:

  • Check with your bank or payment provider
  • Then contact us for assistance

10. CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate delivery information
  • Ensuring availability at delivery address
  • Storing products correctly after delivery

We are not responsible for issues arising from incorrect customer information.

11. POLICY UPDATES

We may update this Refund Policy at any time. Updates will be posted on this page with a revised date.