Village Green Wholefood Limited
VILLAGE GREEN WHOLEFOOD LIMITED
Last updated: 2026
This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. DELIVERY COVERAGE
We currently provide delivery services across the United Kingdom, including:
- England
- Scotland
- Wales
- Northern Ireland
Remote or offshore locations may require additional delivery time.
2. ORDER PROCESSING TIME
All orders are processed within:
- 24–48 business hours
Processing includes:
- Order verification
- Product preparation
- Packaging and labelling
- Handover to courier service
Orders placed on weekends or public holidays will be processed on the next working day.
3. DELIVERY TIME
Estimated delivery times:
- UK Mainland: 2–5 business days
- Remote areas: 3–7 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or peak periods.
4. SHIPPING METHOD
We use trusted third-party courier services for all deliveries.
Couriers may include national and regional logistics providers depending on location and order size.
We do not operate our own delivery fleet.
5. SHIPPING COSTS
Shipping costs are calculated based on order value and weight:
- Orders above £50: Free standard delivery (UK mainland)
- Orders below £50: £4.99 standard delivery
Exact delivery charges will be shown at checkout before order confirmation.
6. DELIVERY RESPONSIBILITY
Once an order has been handed to the courier, responsibility for delivery lies with the courier service.
We are not responsible for:
- Delays caused by courier networks
- Missed deliveries due to customer absence
- Incorrect delivery information provided by the customer
Customers are responsible for ensuring accurate delivery details at checkout.
7. FAILED DELIVERY
If delivery fails due to:
- Incorrect address
- No one available to receive the parcel
- Refused delivery
The courier may:
- Attempt redelivery
- Return the parcel to sender
Additional shipping fees may apply for re-delivery.
8. DAMAGED OR LOST PARCELS
If your parcel arrives damaged or appears lost:
Please contact us within 48 hours of expected delivery.
We may require:
- Order number
- Photos of packaging (if damaged)
- Confirmation from courier tracking system
We will investigate and provide a suitable resolution where applicable.
9. FOOD HANDLING & PACKAGING
All products are:
- Packaged in food-safe sealed materials
- Labelled clearly for identification
- Stored under appropriate conditions before dispatch
We aim to maintain product quality throughout the delivery process.
10. ADDRESS ACCURACY
Customers are responsible for providing complete and accurate delivery information.
We are not liable for:
- Incorrect addresses
- Missing apartment/unit numbers
- Delivery delays caused by inaccurate information